Privacy Policy

This Privacy Policy explains how Alenne Sydney collects, uses and protects personal information when you visit alennesydney.com, contact us or place an order.

Information we may collect
Depending on how you use our store, we may collect information such as:
 Your name.
 Email address.
 Phone number.
 Billing address.
 Shipping address.
 Order and product details.
 Payment confirmation and transaction information.
 Device and browser information.
 IP address.
 Website activity such as pages viewed, items added to cart and checkout activity.
We collect information that is reasonably needed to operate the store, process orders, support customers, improve the website and meet our legal obligations.

How we use your information
 Process and fulfil orders.
 Send order confirmations, shipping updates and service messages.
 Respond to customer support requests.
 Manage returns, refunds and exchanges.
 Improve our website and shopping experience.
 Detect fraud, abuse or security issues.
 Send marketing emails where you have subscribed or where otherwise permitted.
 Maintain business, tax and legal records.

Shopify
Our store is hosted on Shopify. Shopify provides the ecommerce platform used to operate our online store. Information may be stored or processed through Shopify systems, databases and applications in connection with your use of the store.

Payments
Payments are processed through trusted payment providers. Alenne Sydney does not store your full card details.
Depending on the option selected at checkout, payments may be processed through American Express, Mastercard, Visa, Maestro, Shop Pay, Apple Pay, Google Pay or other payment services made available through Shopify checkout.

Sharing information with service providers
We may share relevant information with trusted service providers where needed to operate the store and fulfil an order. This may include:
 Shopify.
 Payment processors.
 Shipping carriers.
 Suppliers and fulfilment partners.
 Customer support services.
 Email marketing tools.
 Analytics and website performance services.
We share only the information reasonably needed for the relevant service or where required by law.

Direct supplier fulfilment and overseas processing
Because some orders may be fulfilled directly by suppliers located overseas, we may need to provide those suppliers with information required to prepare and deliver your order.
This can include your name, shipping address, order details and contact information where needed for delivery.

Marketing emails
If you join the Alenne Sydney email list, we may send updates about new arrivals, offers, sale events and store news. You can unsubscribe at any time by using the unsubscribe link in an email or by contacting hello@alennesydney.com.

Cookies and similar technologies
Our website may use cookies and similar technologies to operate essential store features, remember preferences, analyse website traffic, support checkout and improve the shopping experience.
You can manage cookies through your browser and, where available, through the privacy controls shown on our website. Disabling certain cookies may affect store functionality.

Data security
We take reasonable steps to protect personal information and use established platforms and service providers to support store security. No internet transmission or electronic storage system can be guaranteed to be completely secure.

Data retention
We keep personal information for as long as reasonably needed to provide our services, manage orders, resolve disputes, maintain business records and comply with legal obligations.

Your privacy requests
Depending on your location and applicable law, you may have rights relating to access, correction or deletion of personal information. To make a privacy request, contact hello@alennesydney.com.

Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites. Please review their policies before providing personal information.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated revision date.

Contact us
For privacy questions, contact Alenne Sydney at hello@alennesydney.com or visit alennesydney.com.