Terms of Service

Welcome to Alenne Sydney. These Terms of Service apply to your use of alennesydney.com and to purchases made through our online store.
By accessing the website or placing an order, you agree to these Terms of Service to the extent permitted by applicable law.

Online store terms
By using this website, you confirm that you are at least the age of majority in your location or that you have permission from a parent or guardian to use the website.
You must not use our website or products for an illegal or unauthorised purpose.

Product information
We aim to display product descriptions, colours, sizes, images and other details as accurately as reasonably possible. Colours and appearance may vary slightly depending on screen settings, device type and lighting. Product information, availability and prices may be updated from time to time without notice.

Pricing
Prices are displayed on the website and may change from time to time. We may correct obvious pricing, product information or availability errors.
If an order is affected by an obvious pricing or listing error, we may contact you to resolve the issue or cancel the affected order and refund the amount paid.

Orders
When placing an order, you agree to provide current, complete and accurate information. After placing an order, you will normally receive an order confirmation by email.
An order confirmation does not guarantee final acceptance where there is a payment issue, stock issue, address error, suspected fraud, obvious pricing error or another issue that prevents fulfilment.

Refusal or cancellation of orders
We may refuse, cancel or limit an order where reasonably necessary, including in cases involving:
 Incorrect customer information.
 Payment issues.
 Suspected fraud or unusual activity.
 Product availability issues.
 Pricing or listing errors.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order to the original payment method.

Shipping
Shipping and processing times are estimates. Please review our Shipping Policy for information about processing times, delivery estimates, carriers and direct supplier fulfilment. Some orders may be shipped directly from suppliers located overseas.

Returns and refunds
Returns, refunds and exchanges are handled according to our Returns and Refund Policy. Nothing in these Terms of Service limits rights that cannot be excluded under the Australian Consumer Law.

Payments
Payment methods displayed at checkout may include American Express, Mastercard, Visa, Maestro, Shop Pay, Apple Pay and Google Pay. By submitting payment information, you confirm that you are authorised to use the selected payment method.

Account and customer information
You are responsible for providing accurate billing, shipping and contact information. If you create an account, you are responsible for keeping your login credentials secure.

Website content
Unless otherwise stated, the text, graphics, logos, product descriptions, page design and other content on this website belong to Alenne Sydney or the relevant content provider. You may not copy, reproduce, distribute or commercially use our content without permission or another lawful basis.

Prohibited use
You must not use the website:
 For unlawful purposes.
 To violate laws or regulations.
 To infringe intellectual property or other rights.
 To transmit malware, viruses or harmful code.
 To collect personal information about others without permission.
 To interfere with website security or performance.
 To submit false or misleading information.

Third-party tools and links
The website may contain links to or integrations with third-party services. We do not control third-party websites or their policies and are not responsible for their content, availability or practices.

Limitation of liability
To the maximum extent permitted by law, Alenne Sydney is not responsible for indirect, incidental, special or consequential loss arising solely from use of the website or products. This does not exclude any rights, guarantees or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

Indemnity
To the extent permitted by law, you agree to be responsible for claims, losses or costs arising from your unlawful use of the website, your breach of these Terms of Service or your infringement of third-party rights.

Changes to these terms
We may update these Terms of Service from time to time. The latest version will be posted on this page. Continued use of the website after an update is subject to the version then in effect.

Contact us
For questions about these Terms of Service, contact Alenne Sydney at hello@alennesydney.com or visit alennesydney.com.