Shipping Policy

At Alenne Sydney, we want your order to be handled carefully and clearly from the moment it is placed.
This Shipping Policy explains how orders placed through alennesydney.com are processed and delivered.

Order processing time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order details, confirm the shipping information and prepare your order for
dispatch. Business days are Monday to Friday, excluding public holidays.

Shipping time
After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Delivery times are estimates only and may vary because of carrier delays, customs checks, peak sale periods,
public holidays, incorrect address details or other circumstances outside our control.

Direct supplier fulfilment
Some Alenne Sydney products may be shipped directly from trusted suppliers. This allows an order to move
directly from the fulfilment location to the customer rather than being sent to us first and forwarded again.
As a result, some parcels may be dispatched from overseas, including from China.

Shipping carriers
We offer free shipping across Australia.
Depending on the product, fulfilment location and delivery address, an order may travel with Australia Post, a local
delivery partner or an international shipping partner.
When tracking is available, your tracking details will be emailed to you after dispatch.

Shipping costs
Shipping is free for orders delivered within Australia unless a different charge is clearly shown at checkout.
Incorrect shipping details
Please check your shipping details carefully before placing an order. If you notice an error, contact us as soon as
possible at hello@alennesydney.com.

We will do our best to help. Once an order has been processed or dispatched, however, we may no longer be able
to change the delivery address.

Delayed orders
If your order has not arrived within the expected timeframe, contact us at hello@alennesydney.com and include
your name, order number and the email address used for the purchase. We will review the order and help with the next steps.

Lost or missing parcels
If tracking shows that a parcel has been delivered but you cannot locate it, please first check with other members
of your household, neighbours, your local post office and the delivery carrier.
If the parcel still cannot be located, contact us at hello@alennesydney.com. We will review the available tracking information and assist where possible.

Questions
For shipping questions, contact hello@alennesydney.com.